Shipping & Delivery

Prices, shipping costs and delivery information

The prices given on product pages are inclusive of statutory value-added tax (VAT) and other price components.

We ship worldwide but can’t ship to the following countries:

Algeria, American Samoa, Antigua and Barbuda, Aruba, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belize, Benin, Bolivia, Botswana, Burkina Faso, Cayman Islands, Chad, Cook Islands, Cuba, Curacao, Ecuador, Egypt, Ethiopia, Faroe Islands, Fiji, French Polynesia, Gambia, Ghana, Grenada, Guinea Bissau, Guyana, Haiti, Honduras, Iraq, Jamaica, Kazakhstan, Kiribati, Kuwait, Kyrgyzstan, Laos, Lebanon, Lesotho, Liberia, Libya, Madagascar, Malawi, Maldives, Mauritania, Mauritius, Morocco, Mozambique, Nepal, New Caledonia, Nicaragua, Pakistan, Panama, Papua New Guinea, Paraguay, Peru, Philippines, Rwanda, Senegal, Seychelles, Sierra Leone, Solomon Islands, South Africa, Sri Lanka, St Martin, Sudan, Suriname, Tajikistan, Tanzania, Tonga, Trinidad and Tobago, Tunisia, Turks and Caicos Islands, Uruguay, Vanuatu, Venezuela, Zambia, Zimbabwe.

In addition to the product prices indicated we also charge flat-rate shipping costs for delivery within Germany  [EUR 6 per order], EU and International Shipping [EUR 10 per order]. Shipping costs are communicated to you during the basket process and reconfirmed on the order page.

The Shipping is Tracked inside the EU, if you order Internationally you have to contact your local delivery carrier for shipping information. Sometimes they don’t have any further Tracking information and we can’t provide any other tracking information than given after we sent out your order.

Your Orders are not insured internationally, you order on your own risk, if a parcel gets lost, we don’t give you any refund. If you wish special insured delivery please contact us per mail.

No shipping costs are incurred in connection with digital content (e.g. e-books, software, etc.).

[Note to traders: The following passage is essential if you charge flat-rate shipping costs. If you do not the passage can be deleted]

Shipping costs are charged at a flat rate of EUR [VALUE] and are inclusive of statutory value-added tax (VAT). The fact that the amount of VAT included in shipping costs is calculated on the basis of the goods purchased means that it may decrease if the goods purchased are subject to a lower rate of VAT (e.g. books). This, in turn, means that definitive shipping costs can only be calculated during the order process. As it is not permitted for them to increase they will only be adjusted to your benefit (i.e. reduced).